Refund Policy

Last updated: April 19, 2026

1. General

This Refund Policy applies to subscriptions and payments for Stream services provided by CentricApp, LTD. By purchasing or subscribing to our services, you agree to this policy.

2. Subscription and Payment

Fees for Stream are typically billed in advance (e.g. annually or as agreed). Payment terms will be specified at the time of purchase or in your agreement. You are responsible for timely payment and for keeping your billing information up to date.

3. Refunds

Refunds are available within a fixed 14-day window from the date of payment:

Initial subscription payment: You may request a full refund within 14 days of the initial payment date.
Renewal payment: You may request a full refund within 14 days of each renewal payment date.
After 14 days: Payments are non-refundable.

4. Cancellation

You may cancel your subscription according to the process set out in your agreement or by contacting us. Cancellation will take effect at the end of the current billing period unless otherwise agreed.

5. How to Request a Refund

To request a refund, contact us at [email protected] with your account details. Eligible refunds are processed according to this policy.

6. Changes

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will be revised when we do. Continued use of the services after changes constitutes acceptance of the updated policy where applicable.

7. Contact

For questions about refunds or this policy: [email protected] or use the contact form on our website.